SERVICES

Piercetech’s service delivery methodology provides consistent, proven results and significant return on investment for our clients.

Our services include:

• Analyzing customer facing processes, operations & technologies
• Holistic analysis of operations, technology, processes, culture & goals
• “Surgical” approach to improvements and deliverables
• Meld clients’ business needs and technology to improve technological simplicity, utilization rates & efficiency
• Integrate clients’ business needs and technology to improve technological simplicity, utilization rates & efficiency, including:

• Workstation multi-application automation
• IVR design & programming
• CTI design and implementation
• Host, front-office, back-office integration
• Uncovering & solving customer facing issues
• Service delivery

• Loyalty development
• Customer engagement strategies
• Retention strategy and applications
• Sales growth -- new customer and add-on
• Social Networking Services
• Call Center Architectures Design, Deployment & Support
• Full service delivery: Assess, design, develop, deploy & support

 

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