• Customer Satisfaction Engine and CRM Optimizationmore
  • Social Network Marketing and Contact Center Integrationmore
  • Service
    to
    Sales
    Initiatives    more
  • Technology Evaluation, Systems Integration and Custom Developmentmore
  • Merger
    and
    Acquisition
    Support    more

At Piercetech, we:

  • Maximize customer satisfaction
  • Evaluate operations, processes, culture and goals as a holistic entity
  • Take a "surgical" approach, minimizing investment and disruptive, unnecessary change
  • Understand our clients' current technology to improve utilization and maximize returns
  • Integrate processes, procedures and systems for the greatest ease-of-use possible
  • Deliver turnkey, one point of responsibility projects: Assess, design, develop, deploy and support
  • Deliver strategic advantages based on world class operations/best practices

Piercetech has completed hundreds of projects, large and small, saving clients millions of dollars per year as a result of our recommendations and solutions. And, there are references for you to call to substantiate that performance. The Piercetech team prides itself on these results and our clients' positive feedback. It's what we do and enjoy and have for a long time. Give us a call to discuss how Piercetech can provide the same level of performance for your company and your customers.

Services provided by Piercetech cover all areas of contact center operations and technology that focus on simplifying business processes, increasing self-service utilization, improving resource utilization and strengthening management control & effectiveness. We've taken that extensive experience and aligned them into five practice emphasis areas.