Merger and Acquisition Support

   

Mergers and acquisitions are completed for multiple reasons, including: strategic advantage, operating efficiencies and improved bottom line performance.

Piercetech protects and extends that strategic advantage by minimizing customer churn – a potential downside as customers adjust to newly structured organizations – and maximizing efficiencies through expert technology integration, elimination of duplication and streamlined processes.

Improved customer retention/reduced churn preserves millions of dollars in annual revenue for the emerging organization. A 1% reduction in churn for a post-merger company with 2 million customers and average annual per-customer revenues of $500 protects $10 million in sales annually.

If the cost-to-acquire a customer is $250, an additional $5 million in reacquisition costs are saved as well. Piercetech's analysis and recommendations for the integration of each company's customer-facing technologies and processes greatly reduces customer frustration often experienced as a result of merging the customer bases. With Piercetech, customer satisfaction levels are maximized, yielding the highest possible retention rates while at the same time assuring the efficiencies envisioned of the larger organization.

The positive balance sheet impact Piercetech's years of M & A experience provides is exactly that sought by management and investors both. These refinements increase the acquisition of net new customers as well.

The major services offered by Piercetech's M & A practice are:

A pre-acquisition assessment designed to support a timely "go, no-go" decision.


  • Using retention analytics, develop an estimate of the expected churn
  • Recommend methods to keep customer loses at a minimum
  • Establish budgetary funding needs to implement retention and technology recommendations

A "deep-dive" assessment of operations and technology to be consolidated:


  • Complete detailed operational, technological, and financial analyses
  • Provide a gap analysis of requirements needed to bring operations to the identified level
  • Identify and scope retention, operational and technological improvement projects
  • Prepare cost-to-savings comparison for each project, establishing clear ROIs
  • Stack-rank projects for implementation prioritization and funding
  • Deliver roadmaps of cost-delineated, time-bounded milestones

Implementation and on-going check-ups, focused on continuous improvement:


  • Execute and implement chosen projects
  • Confirm financial and operational benefits are being achieved                                                  
  • Maintain project deliverables
  • Identify new opportunities for continuous improvement and value enhancement

Some Piercetech M & A projects include:

  • Total customer experience evaluation to identify gaps, eliminate redundancies and recommend requirements for a smooth customer conversion.
  • Assessment of technologies and identification/recommendation for best-of-breed technologies
  • Comprehensive rapid process and technology integration roadmap for projects to achieve non-disruptive technology upgrades and changes
  • Piercetech is confident that our services can benefit your M&A strategy and look forward to discussing your requirements with you.