Technology Evaluation, Integration and Custom Development

   

Picking the best technologies for your contact center is challenging, extracting the anticipated benefits from those products is even more so. Enabling the synergistic benefits to be gleaned from multiple systems, new and existing, operating in concert in a call center to provide clients with the most beneficial architecture and fastest ROI is a goal of this practice emphasis.

This is not without its challenges. Piercetech needs to keep its clients costs low, ensure that

solutions are supporting business goals, and provide innovative solutions with as little disruption as possible―all while trying to utilize existing technologies to extend their payback (without compromising the end deliverables), integrate with legacy applications and link disparate platforms for the greatest productivity and ease of customer interfaces. From initial planning and design, to seamless implementation, integration and ongoing optimization, Piercetech will maximize your returns and elevate your customers' experience.

These engagements are typically implementation of recommendations made by Piercetech in a Deep-dive Assessment. Piercetech takes on full responsibility for the development, integration, project management, testing and all the other tasks and responsibilities required to deliver a turn-key project. There are several advantages that our clients enjoy in from these delivery projects:

There are several advantages that our clients enjoy in from these delivery projects:

  • As the vision for the implementation was co-created by the client and Piercetech, it is already well understood, virtually eliminating the chance for any misunderstandings of the intent of the project. Further, the end result accomplishments are guaranteed (see below).
  • Prices for the delivery are fixed, eliminating the client's exposure to cost overruns as can happen with time and material pricing. Piercetech's intimate knowledge of the functioning of the end-deliverables enables us to quote the delivery prices with the confidence to fix those prices.
  • Piercetech stands behind the ROI's projected in the deep-dive assessment. Again, the depth of knowledge gained during the assessment enables this commitment to be made.

Please contact Piercetech to discuss how you want your contact center to operate and it should accomplish.

Then we can come up with the technology and design needed to achieve that vision.