Piercetech's principals and consultants have been consulting, assessing, designing, integrating and implementing Contact Center Solutions for twenty years.
That includes the development
and successful launch of a game-changing workstation automation software product 17 years ago - an early version of CRM, before the acronym existed.
Piercetech's goal is to be a part of supporting clients' operations to achieve their contact centers' objectives. This is accomplished by providing-world class assessments, recommendations and implementation services that generate fast, quantifiable and straight forward ROI's.
We have completed hundreds of projects, large and small, saving clients millions of dollars per year as a result of our recommendations and solutions. And, we have the references to substantiate that performance. We pride ourselves on these results and our clients' feedback. It's what we do and enjoy and have for a long time. Give us a call to discuss how can Piercetech provide you with the same level of performance for your company and your customers.
Why Choose Piercetech
At Piercetech, we're experts at providing strategic direction for our client's direct customer facing channels providing innovative solutions that increase sales, streamline operations, improve service, and drive bottom-line results that help our clients reach their goals and create real differentiation in their markets.
Working with some of most well-known companies in the world, Piercetech has helped them to increase efficiency across all platforms and processes, boost sales and dramatically improve customer satisfaction; all while delivering ROIs in the 5 to 9 month range.
Providing a world-class customer experience produces significant competitive advantage.
Piercetech delivers services that focus on improving business processes, increasing self-service utilization, improving resource utilization, simplifying transaction processing and increasing management control and effectiveness.
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Piercetech has been working with Social Networks to improve contact center performance for over three years now.
Utilizing and integrating Social Networks can increase sales activity, improve conversion rates, improve customer service and improve corporate image. [ more ]
Unleash the revenue potential of your contact center agents.
Using customer information and automated tools, Piercetech's Surgical" approach to solutions can turn your agents into sales oriented professionals while improving customer service levels. [ more ]
Once needed changes have been identified, what's the best way to achieve them?
Based on your specific needs, Piercetech makes certain that the correct products are chosen, supplemented with custom software and integrated into your new and/or existing architecture to maximize customer satisfaction and operational efficiency. [ more ]