Moving Forward
You then have the choice of contracting with Piercetech. The Deep-Dive deliverable will include a fixed price to implement our recommendations, based on your technology evaluation. You also have the option to use the design documentation to have your internal resources or a third party perform the implementation. Piercetech can also work as part of a team with either or both of those resources. The following are example capabilities addressed in a service-to-sales initiative engagement:
• Support Selling By Service Agents With Minimal Training • "Coach" Agents In Real-Time From Introducing To Closing the Sale • Overcome the Reluctance Of Servicing Agents To Engage In Sales • Enable Personalized Selling • Overcome Customer Objections • Identify High-Probability Attrition Candidates • Increase Percentages Of Sales Closes • Incorporate the VRU Into the Sales & Customer Satisfaction • Select & Obtain Metrics To Develop Meaningful, Actionable Reports • Assure Customer Satisfaction Remains At the Same or Higher Level • Boost Customer Loyalty • Decrease Customer Churn • Evaluate Social Networks To Increase Sales & Boost Customer Satisfaction • Devise Call Center Sales Incentives To Motivate & Reward Service/Sales Agents |
• Provide Agents the Right Recommendation for the Correct Customers At the Right Time • Develop & Utilize Retention Ratings To Invoke Logic-Based, Automated Retention Workflows • Produce a Customer Segmentation Matrix for Call Routing, Priority Queuing, & Agent Matching • Utilize Multiple Channels To Improve Service Delivery & Sales Attainment • Automatically Identify New Sales, Cross-Sales, & Up-Sales Opportunities • Easily Transition From a Service Transaction To a Sales Engagement • Develop Call Tracking Calls By Type/Customer/Agent for CQI To Perfect Transaction Processing • Utilize Your Existing Sales Training & Sales Expertise In the Contact Center Environment • Incorporate Sales Evaluations Into Quality Monitoring |
Ready to Help
Your requirements and needs are unique and may include some, all, or other areas of capability. Give Piercetech a call. We'll be happy to engage in a discussion to help you decide if and how you can benefit from a Service to Sales Initiative evaluation.