A leading provider of financial services and insurance for seniors engaged Piercetech to assess their contact center operations, business processes and infrastructure across six locations. The client chartered Piercetech to create a technology roadmap to address their short and long-term customer service needs. Piercetech delivered a comprehensive plan outlining a strategy to upgrade/consolidate all major customer service technologies.
Custom Technical Help and Staff Support Desk
When technology is involved, the quality and speed of information is key. Find out how Piercetech was able to enhance the timeliness and accuracy of support provided to staff members for a national enterprise. Read more about it.
New-Customer Concierge Service
Customers changing to a new bank have many services to transfer to the new bank. Bankers desire to have as much as possible of each customer's wallet-share, the amount of overall banking services customers take advantage of. Piercetech helped a major bank bring in new customers and boost their service utilization.