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About Us

The principals and consultants at Piercetech have been consulting, assessing, designing, integrating, and implementing contact center CRM solutions for more than 25 years. This experience includes the development and successful launch of a game-changing workstation automation software product more than 20 years ago - an early version of CRM, before the acronym existed.
 

What We Do:
• Maximize Customer Satisfaction
• Evaluate Operations, Processes, Culture, & Goals As a Holistic Entity
• Take a "Surgical" Approach, Minimizing Investment & Disruptive Unnecessary Change
• Understand Our Clients' Current Technology To Improve Utilization & Maximize Returns
• Integrate Processes, Procedures & Systems for the Greatest Ease Of Use Possible
• Deliver Turnkey, One-Point-Of-Responsibility Projects

Clients - Click to Enlarge


Achieving Your Goals

Piercetech's goal is to be a part of supporting clients' operations to achieve their contact centers' objectives. This is accomplished by providing-world class assessments, recommendations, and implementation services that generate fast, quantifiable, and straightforward ROIs. It's what we do—and have for a long time.

Why Choose Piercetech

At Piercetech, we're experts at providing strategic direction for our client's direct customer-facing channels, providing innovative solutions that increase sales, streamline operations, improve service, and drive bottom line results. We help our clients reach their goals and create real differentiation in their markets. Working with some of most well-known companies in the world, Piercetech has helped them to increase efficiency across all platforms and processes, boost sales, and dramatically improve customer satisfaction, all while delivering ROIs in the five-to-nine-month range. Let us help your contact center enhance efficiency, too.