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Assess, Design, Develop,
Deploy & Support

 

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Supporting Contact Centers Through Expert CRM & Assessments

Your contact center is the frontline of your business. Give it the best support possible with Piercetech. We cover all areas of operations, deploying CRM solutions and state-of-the-art technology to simplify business processes, boost self-service utilization, enhance resource utilization, and strengthen management control and effectiveness.

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Providing a world-class customer experience produces significant competitive advantage. Discover how Piercetech can enhance your business operations through performance management, drawing on our extensive customer relationship management experience.
 

Customer
Satisfaction
Social Networks
 

Improve contact center performance by integrating social network marketing with your contact center operations. This is an excellent way to increase sales activity, improve conversion rates, enhance customer service, and boost your corporate image online.

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Networks
Gears
 

Unleash the revenue potential of your contact center agents with surgical service-to-sales solutions. Automated tools and accurate data will turn your agents into sales-oriented professionals. We also provide companies with mergers and acquisitions support.

Service
& Support
Consulting
 

Based on your specific needs, Piercetech provides technology evaluation to integrate custom software into your new and/or existing architecture to maximize customer satisfaction and operational efficiency. Find out more about our full range of business consulting services.

 

Evaluation & Consulting

 
Discover how we can enhance your contact center operations by requesting a free consultation.

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About Us

Take your contact center to the next level with Piercetech. We work autonomously or in conjunction with your IT department to deploy flexible, turnkey solutions for all elements of your project. Our principals have more than 25 years of experience in contact center consulting, optimization, custom development, and integration services. We built the earliest network to deliver customer relationship management (CRM) solutions, before the term CRM was even coined.

This extensive experience means that we understand how large contact centers work, allowing us to bridge the gap between traditional contact center technology and processes for 500 to 20,000-seat call centers. Your center will benefit from our complete customer service-based platform that bridges social interactions online with up-to-date techniques and methods for managing customers and employees, while delivering strategic advantages based on world-class operations and best practices.

Piercetech has completed hundreds of projects, large and small, saving clients millions of dollars per year as a result of our recommendations and solutions. We take pride in our results and our clients' positive feedback, offering numerous references to substantiate our excellent performance. Give us a call to discuss how Piercetech can provide the same level of performance for your company and your customers.

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Thank you for your interest! Please reach out with questions or comments using the information below. We look forward to hearing from you!

Phone
(754) 200-9754

Hours of Operation
24 Hours a Day, Seven Days a Week

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